Refund policy
Here at Xiaolizi™ we strive to provide the best customer experience possible. If you're unsatisfied with your order we offer easy returns for all domestic and international orders within 30 days of delivery.
Refunds and Exchanges
We hope you are delighted with your order. However, if it's not up to standard, don’t worry, just contact with me and send it back to us within 30 days, we’ll gladly refund or exchange it for you.
Please just contact contact@shopxiaolizi.com, tell me what is the issue.
If you want a refund,
1.Please contact me and send the clothes back within 30days after the package is received.
2.Please include a paper note with your invoice number in the package
3.The returned items must be unworn, free of stains, odours, and animal hair. Items must not be damaged, and must be returned with the original labels still attached.
4.Please ship the package back with a tracking number
5.As soon as We got the clothes you send back , We will send your refund in 24 hours.
6.Buyer are responsible for all the shipping fee.
Items Not Eligible for Refund or Store Credit:
1.Items marked as final sale.
2.Free gifts or promotional items with retail value.
3.Returns received in damaged/worn condition.
3.Clothes Custom made to your own size are not not Eligible for Refund， but we accept exchange.
If you want an exchange
you Love it, but need a different size, color, or pattern? No problem! Exchange requests must be received within 10 days from the day the package has been delivered.