FAQ - Frequently Asked Questions

1. Why Purchase from Xiaolizi?


Handmade with Love
Every piece of clothing is crafted by hand with care, just as we would for ourselves, our family, and our friends. We take pride in the artistry and dedication that goes into each item.


Affordable Quality
Our clothing is not a luxury brand, but we believe in providing the best quality at an affordable price. We carefully select high-quality materials and strive to enhance the durability of our garments, ensuring they are not only stylish but also long-lasting companions in your wardrobe.


Excellent Customer Service
We are committed to helping you find the perfect fit. With over 10 years of experience, we will assist you in determining your size and even offer custom sizing options. According to our statistics, more than 95% of our customers receive items that fit perfectly and meet their expectations.


While we cannot guarantee that every order will be a perfect fit or completely satisfactory, we have developed a comprehensive after-sales service strategy over the years to address any issues. Whether it's refunds, exchanges, or other solutions, we ensure a smooth and prompt process for all our customers.

With more than 25,000 reviews from genuine customers, we take pride in showcasing our professionalism, sincerity, and dedication to excellent service.

2. What's your Refunds and Exchanges Policy and Guarantee?

We strive to provide the best customer experience possible. If you're unsatisfied with your order we offer easy returns for all domestic and international orders within 30 days of delivery.

Check more detailed process with this link : https://shorturl.at/q3r3x

3.How long does it take to receive my order?

All of our orders are handmade with care, so they may take a little extra time to process. For the most up-to-date information, please visit our Shipping & Delivery page. here is the link: https://shorturl.at/gRMN6

4. How to choose the the right size?

Choosing the right size when shopping for clothing online can be challenging since you can't try items on, and sizes often vary between countries, brands, and designers.

At Xiaolizi, we make this process easier for you. Simply select your usual size and provide your body measurements. Our experienced specialists will ensure you receive the perfect fit.

For your convenience, here is our size guide and size chart for reference.
https://shopxiaolizi.com/pages/size-guide

5.Do You Provide Any Discounts or Promotions?

Yes! We value our customers greatly. We offer various promotions, including presales for new clothing, special holiday discounts, off-season sales, and inventory clearances. To stay updated on our latest promotions, please join our email list at the end of our home page https://shopxiaolizi.com/!