Long Wool Maxi Hooded Coat with Ruffle Hemline 0713#

Size Chart

Height  5'1" - 5'11"

Our items are handmade to order which is why shipping takes longer than usual

1. How we process your order

1. We will check size with you first. It will take 0-2 days

2.Handmade your clothes will take about 5-10days

3.All order will be shipped with a tracking number

2.What are your shipping times?

Standard shipping will take 12-28days

(Please note these times are a worse case scenario and in most cases with our customers, It has been delivered much faster.)

3. Shipping fee

The shipping cost is calculated based on your country and region, as well as the weight of the items you purchase. The specific shipping fee will be displayed on the checkout page before you complete your payment, so please be sure to check it.

Our Guarantee

Here at Xiaolizi™ we strive to provide the best customer experience possible. If you're unsatisfied with your order we offer easy returns for all domestic and international orders within 30 days of delivery.

Refunds and Exchanges

We hope you are delighted with your order. However, if it's not up to standard, don’t worry, just contact with me and send it back to us within 30 days, we’ll gladly refund or exchange it for you.

Please just contact and tell us the issues with contact@shopxiaolizi.com

Want a refund?
1.Please contact me and send the clothes back within 30days after the package is received.
2.Please include a paper note with your invoice number in the package
3.The returned items must be unworn, free of stains, odours, and animal hair. Items must not be damaged, and must be returned with the original labels still attached.
4.Please ship the package back with a tracking number
5.As soon as We got the clothes you send back , We will send your refund in 24 hours.
6.About the shipping fee

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Items Not Eligible for Refund or Store Credit:

1.Items marked as final sale.
2.Free gifts or promotional items with retail value.
3.Returns received in damaged/worn condition.
3.Clothes Custom made to your own size are not Eligible for Refund， but we accept exchange.

Want an exchange?

you Love it, but need a different size, color, or pattern? No problem! Exchange requests must be received within 10 days from the day the package has been delivered.

1. Why Purchase from Xiaolizi?

Handmade with Love
Every piece of clothing is crafted by hand with care, just as we would for ourselves, our family, and our friends. We take pride in the artistry and dedication that goes into each item.

Affordable Quality
Our clothing is not a luxury brand, but we believe in providing the best quality at an affordable price. We carefully select high-quality materials and strive to enhance the durability of our garments, ensuring they are not only stylish but also long-lasting companions in your wardrobe.

Excellent Customer Service
We are committed to helping you find the perfect fit. With over 10 years of experience, we will assist you in determining your size and even offer custom sizing options. According to our statistics, more than 95% of our customers receive items that fit perfectly and meet their expectations.

While we cannot guarantee that every order will be a perfect fit or completely satisfactory, we have developed a comprehensive after-sales service strategy over the years to address any issues. Whether it's refunds, exchanges, or other solutions, we ensure a smooth and prompt process for all our customers.

With more than 25,000 reviews from genuine customers, we take pride in showcasing our professionalism, sincerity, and dedication to excellent service.

2. What's your Refunds and Exchanges Policy and Guarantee?

We strive to provide the best customer experience possible. If you're unsatisfied with your order we offer easy returns for all domestic and international orders within 30 days of delivery.

Check more detailed process with this link : https://shorturl.at/q3r3x

3.How long does it take to receive my order?

All of our orders are handmade with care, so they may take a little extra time to process. For the most up-to-date information, please visit our Shipping & Delivery page. here is the link: https://shorturl.at/gRMN6

4. How to choose the the right size?

Choosing the right size when shopping for clothing online can be challenging since you can't try items on, and sizes often vary between countries, brands, and designers.

At Xiaolizi, we make this process easier for you. Simply select your usual size and provide your body measurements. Our experienced specialists will ensure you receive the perfect fit.

For your convenience, here is our size guide and size chart for reference.
https://shopxiaolizi.com/pages/size-guide

5.Do You Provide Any Discounts or Promotions?

Yes! We value our customers greatly. We offer various promotions, including presales for new clothing, special holiday discounts, off-season sales, and inventory clearances. To stay updated on our latest promotions, please join our email list at the end of our home page https://shopxiaolizi.com/!